Your standing order will be put on hold and accumulated if your account has overdue payment. All accumulated orders will be delivered to you when overdue is cleared. IMPORTANT: Your beverage machine will be withdrawn when TWO accumulated standing orders are on hold.
Your on-hold order(s) will be processed and delivered in the following 2-3 work days after the payment is received.
Contact us at hello@zuppa.com.my and include your company name, proof of payment, paid invoice number, a list of amounts and invoices paid (if more than one invoice is paid). Keep in mind that it could take a number of days for your payment to be received and processed. If you have more than one account/business
If overdue is not paid in full, your orders will continue to be put on-hold. Your order can only be processed once the overdue is fully settled.
It means you have unpaid invoice which is past due (a payment that has not been made by its invoice due date). When your account has overdue invoice, we are not able to process and deliver your current/new order(s). Make payment now to avoid any delays. Contact us at hello@zuppa.com.my if you think there is
If you've received overdue email(s) from us that lists your outstanding/overdue invoices, please refer to it. Or, you can email us at hello@zuppa.com.my to request for the overdue listing. You will get a reply typically within 2 work days.
If you did not receive the automated invoice email, it might be in your spam folder or blocked by your company's network spam blocker. It could also be because your email address or any other intended email address is not registered as your billing email address. Your default billing email address is your ZuppaMarket account
When you sign up an account with us, your email address signed up with ZuppaMarket or the email address(es) you provided in Zuppa Corporate Account Form is where we can send secure information about your billing and payments. Protecting your financial information is important to Zuppa, and hence ONLY registered billing email address(es) receive the
Once the payment is made, please email the payment advice to payment@zuppa.com.my, so that we can process your on-hold order(s) immediately.
You can pay by online transfer. Our bank details are stated at the bottom of invoice.