FAQ

After you place an order, at any given time before the actual delivery day, you can call our hotline at 019-3375439, 019-3375739 or your friendly Zuppahero of any changes you need to the order.

We will exchange any damaged, wrongly sent items or unsatisfactory items that you ordered within 5 days.

All items must be in their original packaging, unused and have not been consumed.

We accept cash, cheques and online bank transfers.

Cheques can be addressed to Zuppa Sdn Bhd (1102220-T)

Maybank Account:

Account Holder: Zuppa Sdn Bhd

Account No: 512352614663

Email: finance@zuppa.com.my

We have a combination of payment terms depending as below table summarizes:

Table_payment-terms

 

It takes 2-3 work days for delivery unless otherwise stated.

Currently we service Petaling Jaya and parts of the Klang Valley – call us to find out if we cover your area as we continuously expand.

You can also leave your feedback via our enquiry form or email hello@zuppa.com.my and we will contact you once we start covering your office area.

A minimum order of RM50 is required per delivery.

The delivery is FREE if you purchase above RM150 in a single delivery of pantry, stationeries and cleaning supplies. If it is less than RM150, a RM20 delivery fee will be charged.

Zuppa offers 2 quality assurance program to make sure you receive worry-free services.

Reclean at no extra cost

If you are unsatisfied after any of our cleaning sessions, let us know what went wrong and if acceptable, we will reclean with no extra charge. This is not applicable to one-off cleaning sessions.

Product 1-1 Exchange

We will exchange any damaged, wrongly sent items or unsatisfactory items that you ordered within 5 days. All items must be in their original packaging, unused and have not been consumed.

Please read the full T&C’s on these programs here.

Yes, of course. You can choose to activate or deactivate anytime. Just let our Zuppahero know your preference.

Every month, our Zuppahero will visit your office and we can help check your levels of office supplies.

For items that are low on stocks, we will suggest a quantity for you to replenish to last you for another month until our next visit.

This will be hassle-free, saves your time and making sure your office has all the items you need, always!

With our big big focus on convenience and quality, we spend a lot of time and money in training and getting reliable equipment/supplies to be your best supplier.

Even with this, you’ll be happy to find us very competitively priced when compared to big supermarkets, independent shops and even online stores.

Because Zuppa changes your life forever and ever. Okay, might sound a little bit too much!

Well ,we do change your life, by making your life simpler and better; it is our mission. From reducing your many calls and follow ups to multiple suppliers, and to you not needing to check your office stocks to restock. We are all about ‘simplifying your life’.

What’s more, we focus on delivering quality services and how we do that is by creating many quality assurance program to make sure you are always happy and worry-free when using our services.

There are tonnes of other benefits like having a dedicated Zuppahero taking care of your office; free deliveries, free rental. We can’t possibly name all here, explore our site to find out more!

Zuppa is a young & energetic facility management company that offers convenient and superb quality office services and supplies.

Our services includes office cleaners, drinking water, pantry needs, stationery & hygiene essentials.

We take care of you and your office, so you can take care of your business. For further info, please visit our about us page.